A TOR that lists only TV quantities and brands often delivers an IPTV system that is installed but underperforms. Specify outcomes, separate one-off and recurring costs, assign channel rights, and test under real load.
| Section | Specify |
|---|---|
| Scope | Rooms, public areas, network works included |
| Channels | Thai, satellite and in-house channels, resolution |
| On-screen features | Welcome, languages, menus, casting, emergency alerts |
| Network | IGMP snooping, IPTV VLAN, QoS, bandwidth |
| Integration | PMS or HIS, data used, clearing at checkout/discharge |
| Channel rights | Who holds rights and annual cost |
| Acceptance | Zapping time, all TVs on simultaneously |
| Recurring costs | Licences, maintenance, updates per year |
Five-year total cost, live references, local support, scalability and itemised clarity.
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